Privacy policy
ATELIER H
At Atelier H, we value your privacy as much as we value your trust. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a purchase or interact with our brand.
1. Information We Collect
When you browse or shop with us, we may collect:
- Name, email address and mobile number.
- Billing and shipping address.
- Order history and transaction details.
- Payment status and order-related information.
- Website usage, device information, cookies and browsing preferences.
We do not intend to store sensitive payment credentials such as card CVV numbers, UPI PINs or banking passwords.
2. How We Use Your Information
Your information helps us to:
- Process and deliver your orders.
- Manage payments, returns and exchanges.
- Provide customer support.
- Share order updates and important notifications.
- Improve our website and shopping experience.
- Send promotional updates and new collection announcements where permitted.
- Prevent fraudulent activities and comply with legal requirements.
3. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted third parties, including payment gateways, delivery partners, website service providers and marketing or analytics platforms, strictly where necessary to operate our business and provide our services.
4. Cookies
Our website may use cookies and similar technologies to improve browsing, remember preferences, analyse website traffic and understand customer behaviour.
You can manage cookies through your browser settings and available website preference controls. Where required, we will seek your consent before using non-essential tracking technologies.
5. Data Security and Retention
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse or disclosure.
Your information is retained only for as long as necessary to fulfil business, operational and legal requirements. When no longer required, it will be securely deleted or anonymised, subject to applicable law.
6. Your Privacy Rights
Under applicable Indian data protection laws, you may request access to, correction or deletion of your personal information, withdraw consent where applicable, and raise privacy-related grievances.
You may also nominate another individual to exercise your rights in accordance with applicable law.
To make a request, contact us using the details below.
7. Third-Party Services
Our website may contain links to external websites or services. Atelier H is not responsible for their privacy practices. We encourage you to review their respective privacy policies.
Where personal information is transferred outside India, we will comply with applicable Indian data protection requirements.
8. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without the required parental or lawful guardian consent under applicable Indian law.
9. Marketing Communications
We may send you updates about new collections, launches, offers and brand announcements where permitted by law and with the required consent.
You can unsubscribe from promotional communications at any time. Essential transactional messages relating to your orders may still be sent.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website services or applicable laws. Any changes will be published on this page with an updated revision date.
11. Contact Us
For questions, privacy requests or grievances, please contact:
Website: www.atelierH.store
Email: Huda@atelierH.store
Privacy & Grievance Officer: Huda Siddiqui Khan
Contact details: +91 9004676671
We are committed to treating your personal information with care, transparency and responsibility.
ATELIER H